Support Email
support@lxvox.com
FAQ & Contact
Holiday Shopping Guide: For everything you need to know about shopping at LXVOX this holiday season, [click here]!
Product Support & Setup: Looking for help setting up your LXVOX device? [Click here] to explore our user guides!
User Manuals: Need a digital copy of your device manual? Download individual LXVOX product manuals [here].
ORDERING
How long does processing and shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 5–8 business days. You will receive an automated tracking number via email as soon as your order leaves our warehouse.
Are there any monthly subscription fees when I order?
No. LXVOX devices require a one-time hardware purchase only. There are no mandatory monthly fees or hidden software subscriptions required to access core AI translation and recording features.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for secure, encrypted checkout.
How can I track my shipment?
Once your package ships, we will email you a shipping confirmation containing your tracking link. You can also click "Track Order" in our store menu and enter your order number.
Can I modify or cancel my order after placing it?
To ensure fast delivery, we begin processing orders immediately. If you need to update your shipping address or cancel an order, please email support@lxvox.com within 2 hours of purchase.
Do you ship internationally?
Yes, we ship worldwide. International shipping options and estimated delivery times will be calculated directly at checkout based on your destination country.
What is your return and refund policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging within 30 days for a refund.
Does my LXVOX device come with a warranty?
Yes, all LXVOX hardware comes with a standard 1-Year Limited Warranty covering manufacturing defects, supported by our EchoNexus INC customer service team.
Does translation work offline or without Wi-Fi?
Core translation and smart voice features work seamlessly via Wi-Fi or cellular data through our app. Offline translation packages for major languages are also supported for travel without internet access.
What is included inside the package?
Every order includes your LXVOX smart device, a Type-C fast-charging cable, an instruction manual, and a quick-start connection guide. (Earbud models include their matching charging case).
What should I do if my package arrives damaged or lost?
If your package arrives damaged or goes missing during transit, please email support@lxvox.com with your order number within 48 hours. Our team will arrange a free replacement immediately.
How do I reach customer support if I need help?
Our customer service team is available 24/7 at support@lxvox.com. We typically respond within 12–24 business hours to assist with setup, app connections, or order questions.
SHIPPING
Where do you ship from?
Orders are dispatched directly from our US fulfillment center and regional partner warehouses, ensuring fast and reliable delivery to your door.
How much does shipping cost?
We offer Free Standard Shipping on all US orders over $50. Standard shipping for orders under $50 and international shipments is calculated automatically at checkout.
How long does standard shipping take?
Domestic US delivery typically takes 5–8 business days after processing. International shipping generally takes 7–15 business days depending on your destination and local customs clearance.
Do you offer expedited shipping options?
Yes, express shipping options (such as 2–3 business day priority delivery) are available at checkout for urgent orders.
Will I receive a tracking number for my package?
Yes. As soon as your order leaves our warehouse, an automated email containing your tracking link and carrier details will be sent to you.
Do you ship to P.O. Boxes and APO/FPO addresses?
Yes, we support shipping to P.O. Boxes and APO/FPO military addresses via standard postal carriers. Please ensure all unit and box numbers are correctly formatted at checkout.
Do you cover international customs fees or import duties?
Depending on your country's regulations, international shipments may be subject to local taxes or duties upon arrival. Any applicable local customs fees are the responsibility of the recipient.
What if my tracking says "Delivered" but I haven't received it?
Please check around your porch, mailbox, or with neighbors first. If your package remains missing after 24 hours of delivery confirmation, contact us at support@lxvox.com so we can file an inquiry with the courier.
What should I do if I entered an incorrect shipping address?
If you notice an address error, please email support@lxvox.com within 2 hours of placing your order. Once a package has been dispatched, shipping addresses cannot be modified.
RETURNS
What is LXVOX's return policy?
We offer a 30-day satisfaction guarantee. You can return any LXVOX device in its original, undamaged packaging within 30 days of delivery for a full refund or product exchange.
What are my return options?
You can choose between a full refund back to your original payment method, a product exchange, or store credit for future LXVOX purchases.
How do I start a return?
To initiate a domestic US return, simply email support@lxvox.com with your order number and reason for return. Our support team will issue a return authorization and send you step-by-step instructions
How do I start an international return?
For international returns outside the US, please email support@lxvox.com with your order details. Our customer care team will assist you with international return shipping instructions and destination addresses.
What should I send back with my return?
Please return the LXVOX device in its original product box, along with all included accessories (Type-C charging cable, instruction manuals, and charging cases) to ensure a smooth refund process.
Will I be charged a fee for returning?
We do not charge any restocking fees. Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect, in which case we will provide a prepaid label.
WARRANTY
What is LXVOX's warranty policy?
All LXVOX hardware comes with a standard 1-Year Limited Warranty starting from the date of delivery. This covers manufacturing defects, component failures, and hardware issues under normal usage.
Does the LXVOX warranty apply to accessories?
Yes, included accessories such as Type-C charging cables and charging cases are covered under a 90-day warranty against manufacturing defects when purchased directly from www.lxvox.com.
How do I file a warranty claim?
To file a claim, please email support@lxvox.com with your order number, a description of the issue, and a brief photo or video showing the defect. Our support team will process a replacement upon verification.
How do I file an international warranty claim?
For claims outside the US, contact support@lxvox.com with your order details and proof of issue. Our customer service team will review your case and coordinate international replacement shipping or solutions based on your region.
What are my options if my warranty expired?
If your 1-Year warranty has passed, reach out to us at support@lxvox.com. While we cannot cover out-of-warranty hardware free of charge, we offer special loyalty discount codes for existing customers to upgrade or replace their devices.
Do you offer repairs or replacement parts?
We do not provide manual repair services. If your device is eligible under our warranty policy, we will replace the defective hardware or charging component with a new unit directly.
THIRD-PARY-SELLERS
What is the return policy for products bought at an authorized retailer?
Returns for products purchased through authorized third-party retailers must be processed directly through that retailer in accordance with their specific return and refund policies.
What is the warranty policy for products bought at an authorized retailer?
Authentic LXVOX devices purchased from authorized retailers are fully covered under our standard 1-Year Limited Warranty against manufacturing defects.
How do I file a warranty claim for a product I purchased at an authorized retailer?
Email support@lxvox.com with your proof of purchase (official receipt or order invoice from the retailer), a description of the issue, and photo or video evidence showing the defect.
Are products purchased from unauthorized sellers covered by warranty?
No. Devices purchased from unauthorized third-party sellers, liquidators, or unauthorized auction sites are not covered by our official warranty. We strongly recommend purchasing directly from www.lxvox.com or verified partners.
How can I verify if a seller is an authorized LXVOX partner?
If you are unsure whether a retailer, distributor, or store is an authorized LXVOX partner, please email support@lxvox.com with the seller's name or website link for confirmation.
Do products purchased from authorized retailers receive technical support?
Yes. Regardless of where you purchased your authentic LXVOX device, our customer support team is happy to assist you with app connection, software setup, and technical troubleshooting at support@lxvox.com.
GIFT CARDS & GIFTING
Do you offer gift cards?
Yes! We offer digital LXVOX gift cards in multiple denominations. Gift cards are delivered instantly via email after purchase and contain step-by-step instructions to redeem them at checkout with no extra processing fees.
Can gift cards be purchased internationally?
Yes, LXVOX digital gift cards can be purchased and redeemed globally on www.lxvox.com. Values are processed in USD at checkout.
Can I use my gift card to pay for shipping and taxes?
LXVOX gift cards apply to your total order amount, including applicable taxes and shipping fees.
Can I return a gift card?
Digital gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
How do I check my gift card balance?
You can check your remaining balance by clicking the gift card link in your original email or by emailing support@lxvox.com with your gift card code.
Are gift cards transferable?
Yes. Digital gift cards are fully transferable. You can forward the gift card email directly to the recipient, and anyone with the unique code can redeem it at checkout.
Do you gift wrap?
To maintain fast fulfillment and eco-friendly packaging, we do not offer custom gift wrapping. However, all LXVOX smart devices come delivered in sleek, premium retail packaging ready for gifting.
Do you provide gift receipts?
All physical packing slips included in our shipments omit pricing details. Order invoices with payment totals are sent exclusively via email to the buyer.
Do you offer gift returns?
Yes. If you received an LXVOX device as a gift, you can initiate a return within 30 days of delivery for store credit or a product exchange by contacting support@lxvox.com with the buyer's name or order number.